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Common Questions

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Online Video Platform

Meet via HIPPA compliant 

confidential Zoom platform 



Payment Options

Most Major Credit Cards

Health Savings Accounts (HSA)

* Pay through secure online portal.  

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Cancellation Policy

48 hours notification to avoid 

incurring the standard session fee. 

Appointments Available

Mondays           7am - 1pm EST     3pm - 7pm EST

Tuesdays           7am - 1pm EST     3pm - 7pm EST

Wednesdays     7am - 1pm EST     3pm - 7pm EST   

Weekly  |  Every other week  |  As needed

* Due to the ebb and flow of clients initiating and completing their work, Ari & Joanna's  availability is continuously changing.  The schedule above indicates our regular business hours.  If you're interested in a particular time slot please let us know and we'll do our best to coordinate a time that fits within the hours listed above. 


Please note that in keeping with our own healthy, work-life balance we're not available on Fridays, Saturdays or Sundays.

Payments & Refunds:

Some of our services are offered as short-term packages.  Payment for short term packages can be "pay-as-you-go" (per session) or can be paid "in-full" at the start of services. 

For services paid in full at the beginning:   Should circumstances change for either you (the client) or us (the provider), and services are discontinued, you will be refunded the remaining amount corresponding to the number of sessions you have not utilized.  


Talk with your selected provider about which option works best for you. 

Out-of-Network Insurance Coverage

Insurance companies tend to dictate how we work; to optimize the process and allow our work to progress at an appropriate pace, we are not on any insurance panels.  If, however your insurance provides you with "out of network coverage", we can provide a superbill for out-of-network reimbursement, for therapy services only. Please note that not all insurance companies include teletherapy as a covered benefit and it will be your responsibility to confirm with your plan that our virtual sessions will be covered.


Additionally, your presentation must meet criteria for a mental health diagnosis according to the Diagnostic and Statistical Manual of Mental Health Disorders (DSM-5).  Note that although we’re licensed and trained to diagnoses and work in the traditional medical model of psychotherapy, we’re not in the business of pathologizing the human experience.  Life is hard and most of us are doing the best we can with what we’ve got.  Our goal is to help support you through it.

To check to see if you qualify for

"Out of Network Benefits" 

call your insurance company to verify the following 



(The telephone number to call can often be found on the back of your

insurance card):

  1. Am I covered for out-of-network benefits?

  2. Does it include teletherapy?

  3. What is the percentage that is covered?

  4. What is my out-of-network deductible for Individual and/or couples? 

  5. Are there any exclusions to my mental health coverage?

  6. How much of my deductible has been met this year?

  7. What is my out-of-network coinsurance (copay) for mental health?

  8. How many therapy sessions does my plan cover (pending medical necessity)?

  9. Do I need a referral from an in-network provider to see someone out-of-network?

  10.  How do I submit claim forms for reimbursement? 

Once your out of network benefits are confirmed, and you're all set to go ...

  1. Ask Your Therapist for a Superbill: At the end of each month, you will be provided with a document (superbill) detailing a mental health diagnosis, the number of sessions you’ve had & the amount you’ve paid. 

  2. Submit for Reimbursement: You are responsible for submitting the superbill with any other claim forms your insurance requires.

  3. Get Reimbursed: Your insurance company will mail you a check to reimburse you for the portion covered by your benefits.

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law (“No Surprises Act”), health care providers need to give patients who do not have insurance or who are not using insurance an estimate of the bill for medical services when the estimate is requested.


Additional details:

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.

  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical services or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

  • Make sure to save a copy or picture of your Good Faith Estimate.

  • For questions or more information about your fight to a Good Faith Estimate, visit or contact your state agency: Colorado Division of Insurance: 303-894-7490 or 1-800-930-3745

Eligibility - when online therapy isn't the right fit.

While online counseling is easy and convenient, it is not for everyone. Our online services are most suited for people who have either previously engaged in formal counseling services and/or are seeking support for issues that are not related to alcohol and substance abuse, life threatening, psychiatric crisis, including: severe mental health issues such as bipolar disorder, schizophrenia, severe major depressive disorder, panic disorder, personality disorders, suicidal, homicidal or violent behavior (past and present).

​If you are needing support for these concerns, in-person services is the recommended treatment. You can find an in-person professional by calling your insurance company and asking for a list of providers. Alternatively, check out a list of resources here:

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